FAQ

Q: What is Wagyu? Does the UK produce Wagyu?

A: Wagyu (和牛) is widely considered the pinnacle of beef quality. They are celebrated for their exceptional marbling, tenderness, and rich flavour. Originating from the Japanese breed, British Wagyu cattle are raised locally, where they thrive in the lush pastures and cool climate.

Q: What are your Opening hours?

A: Our online shop accepts orders 24/7. Our office is open Monday to Friday, 9am to 5pm.

Q: What if some items are missing from the delivery?

A: If there is any discrepancy from the invoice, please email us at contact@wagyuone.com and we will rectify it.

Q: What is the return policy?

A:  Faulty products: Please advise us of any problems on the arrival of your products and keep photo evidence so we can put things right as soon as possible. Please contact us at contact@wagyuone.com.